:root{--navy: #14385f;--navy-dark: #0e2a48;--page-bg: #eceff1;--panel: #ffffff;--border: #b9c2cc;--border-soft: #d5dbe1;--header-bg: #dde3ea;--zebra: #f6f8fa;--hover: #e8f0f9;--text: #1b1f23;--muted: #5b6672;--st-blue: #1565c0;--st-green: #2e7d32;--st-red: #c62828;--st-grey: #6b7280;--st-amber: #b45309;--st-slate: #475569;--st-indigo: #4338ca;--st-orange: #fb8c00}*{box-sizing:border-box}body{margin:0;background:var(--page-bg);color:var(--text);font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;font-size:13px}.app-header{background:var(--navy);color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 14px;height:46px;border-bottom:2px solid var(--navy-dark)}.app-header .brand{display:flex;align-items:baseline;gap:10px}.app-header .brand strong{font-size:18px;letter-spacing:2px}.app-header .brand span{font-size:12px;color:#b8ccdf}.app-header .session{font-size:12px;color:#cfdcea;display:flex;align-items:center;gap:14px}.app-nav{display:flex;gap:1px;background:#c6ced7;border-bottom:1px solid var(--border);padding:0 8px}.app-nav a{display:block;padding:7px 16px;text-decoration:none;color:#23303d;background:#dfe5eb;border:1px solid var(--border);border-bottom:none;margin-top:4px;font-size:13px}.app-nav a:hover{background:#eef2f6}.app-nav a.active{background:var(--panel);font-weight:600;color:var(--navy);box-shadow:inset 0 2px 0 var(--navy)}.app-nav .spacer{flex:1}.page{padding:12px 14px 28px}.nav-dropdown{position:relative;display:block}.nav-dropdown>button{display:block;padding:7px 16px;color:#23303d;background:#dfe5eb;border:1px solid var(--border);border-bottom:none;margin-top:4px;font-size:13px;cursor:pointer;font-family:inherit}.nav-dropdown>button:hover{background:#eef2f6}.nav-dropdown>button.active{background:var(--panel);font-weight:600;color:var(--navy);box-shadow:inset 0 2px 0 var(--navy)}.nav-dropdown .caret{font-size:9px;margin-left:4px;vertical-align:middle}.nav-menu{position:absolute;top:100%;left:0;z-index:30;min-width:170px;background:var(--panel);border:1px solid var(--border);box-shadow:0 3px 8px #0000002e;display:flex;flex-direction:column}.nav-menu a{display:block;padding:7px 14px;margin:0;border:none;border-bottom:1px solid var(--border);background:var(--panel);font-size:13px;text-decoration:none;color:#23303d}.nav-menu a:last-child{border-bottom:none}.nav-menu a:hover{background:#eef2f6}.nav-menu a.active{font-weight:600;color:var(--navy);box-shadow:none}.screen-section{margin-bottom:22px}.section-title{display:flex;align-items:center;justify-content:space-between;gap:10px;border-bottom:2px solid var(--navy);padding-bottom:4px;margin:0 0 8px}.section-title h2{font-size:14px;margin:0;color:var(--navy);text-transform:uppercase;letter-spacing:.4px}.pager{display:flex;align-items:center;gap:6px;padding:5px 8px;border:1px solid var(--border);border-top:none;background:var(--header-bg)}.pager .spacer{flex:1}.pager button{min-width:26px;padding:2px 7px;font-size:12px;cursor:pointer}.pager button:disabled{opacity:.45;cursor:default}.pager select{font-size:11.5px;padding:1px 4px}.panel{background:var(--panel);border:1px solid var(--border);margin-bottom:12px}.panel>.panel-title{background:var(--header-bg);border-bottom:1px solid var(--border);padding:6px 10px;font-weight:600;font-size:13px}.panel-body{padding:10px}.page-title{display:flex;align-items:center;justify-content:space-between;margin:0 0 10px}.page-title h1{font-size:17px;margin:0;color:var(--navy)}.toolbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.muted{color:var(--muted)}.small{font-size:11.5px}.tabs{display:flex;gap:2px;border-bottom:1px solid var(--border);margin-bottom:0}.tabs button{background:#dfe5eb;border:1px solid var(--border);border-bottom:none;padding:6px 18px;font-size:13px;cursor:pointer;color:#23303d}.tabs button:hover{background:#eef2f6}.tabs button.active{background:var(--panel);font-weight:600;color:var(--navy);position:relative;top:1px}.nav-badge{display:inline-block;min-width:16px;padding:0 4px;margin-left:4px;border-radius:8px;background:#fb8c00;color:#fff;font-size:10px;font-weight:700;line-height:16px;text-align:center}.badge-orange{background:var(--st-orange);color:#fff}tr.matrix-divider td{background:var(--header-bg);border-top:2px solid var(--border)}.tiny{font-size:10.5px;line-height:1.3;margin-top:2px}.fee-set input{font-weight:700;background:#fff8e1}.search-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:10px;align-items:start}@media (max-width: 1000px){.search-grid{grid-template-columns:minmax(0,1fr)}}.search-actions{margin-top:10px;justify-content:flex-end}.results-scroll{max-height:65vh;overflow:auto}table.grid.sticky-head thead th{position:sticky;top:0;z-index:1;background:var(--header-bg);box-shadow:inset 0 -1px 0 var(--border)}table.grid.dense th,table.grid.dense td{padding:2px 6px;font-size:11.5px;line-height:1.35}table.grid .right{text-align:right}.sort-button{border:none;background:none;padding:0;font:inherit;font-weight:600;color:var(--navy);cursor:pointer}.sort-button:hover{text-decoration:underline}table.grid tr.clickable{cursor:pointer}table.grid tr.clickable:hover td{background:var(--hover)}.stop-row{display:flex;gap:4px;align-items:center;margin-bottom:3px}.stop-row select{flex:0 0 72px}.stop-row input{min-width:0}.vehicle-ticks{max-height:86px;overflow-y:auto;border:1px solid var(--border-soft);border-radius:2px;padding:4px 6px;background:var(--panel);gap:2px 12px}.board-form{margin-top:10px}.board-form .field-row{align-items:flex-start}.approver{display:inline-flex;align-items:center;min-height:22px;padding:2px 8px;border:1px solid var(--border-soft);border-radius:2px;background:var(--zebra);color:var(--navy)}.field-row{display:flex;flex-wrap:wrap;gap:8px 10px;align-items:flex-end;margin-bottom:8px}.field-row>.field{flex:1 1 130px;min-width:110px}.field-row>.field.wide{flex:2 1 220px}.field-row>.field.narrow{flex:0 1 80px;min-width:70px}.field-row>.field.verified{flex:1 1 230px}fieldset.group{position:relative}.stamp{position:absolute;top:6px;right:10px;text-align:right;font-size:11px;line-height:1.5;color:var(--muted);max-width:45%}.stamp-approved{color:var(--st-green);font-weight:600}.stamp-pending{color:var(--st-amber);font-weight:600}.reliability-row,.details-row{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);gap:12px;align-items:start}@media (max-width: 1100px){.reliability-row,.details-row{grid-template-columns:minmax(0,1fr)}}.iban-panel{border:1px solid var(--border-soft);border-radius:2px;padding:8px;background:var(--zebra)}.iban-title{color:var(--st-red);font-weight:700;font-size:12px;letter-spacing:.02em;margin-bottom:6px}.iban-row{display:flex;gap:4px;align-items:center;margin-bottom:4px}.iban-row input{flex:1 1 auto;min-width:0;font-family:inherit}.iban-row input.iban-label{flex:0 1 90px}.icon-button{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:22px;padding:0 5px;border:1px solid var(--border);border-radius:2px;background:var(--header-bg);color:var(--navy);font-size:13px;line-height:1;cursor:pointer;text-decoration:none}.icon-button:hover:not(:disabled):not(.disabled){background:var(--hover)}.icon-button.danger{color:var(--st-red)}.icon-button:disabled,.icon-button.disabled{opacity:.4;cursor:not-allowed;pointer-events:none}.row-actions{display:flex;gap:3px;align-items:center}.inline-check{display:inline-flex;align-items:center;gap:5px;font-size:12px;padding:3px 0}.recall-active{color:var(--st-blue);font-weight:600}.warning-check{display:inline-flex;align-items:center;gap:5px;color:var(--st-red);font-weight:700;font-size:12px}.side-by-side{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:10px;align-items:start}@media (max-width: 1100px){.side-by-side{grid-template-columns:minmax(0,1fr)}}.subgroup{margin-top:10px;padding-top:8px;border-top:1px dashed var(--border)}.subgroup-title{font-weight:600;font-size:12px;margin-bottom:6px;color:var(--navy)}.tag-field{display:flex;flex-wrap:wrap;align-items:center;gap:3px;min-width:190px}.tag-field input{border:none;outline:none;background:transparent;flex:1;min-width:80px}.tag-remove{border:none;background:transparent;cursor:pointer;padding:0 0 0 4px;font-size:10px;line-height:1;color:var(--muted)}.tag-remove:hover{color:#a11}.table-wrap{overflow-x:auto;border:1px solid var(--border);border-top:none;background:var(--panel)}table.grid{border-collapse:collapse;width:100%;font-size:12.5px}table.grid th{background:var(--header-bg);border:1px solid var(--border-soft);border-top:none;text-align:left;padding:5px 8px;font-weight:600;white-space:nowrap;position:sticky;top:0}table.grid td{border:1px solid var(--border-soft);padding:4px 8px;vertical-align:top}table.grid tbody tr:nth-child(2n){background:var(--zebra)}table.grid tbody tr:hover{background:var(--hover)}table.grid tbody tr.clickable{cursor:pointer}.logo-thumb{height:20px;max-width:60px;object-fit:contain;vertical-align:middle;margin-right:6px;border:1px solid var(--border-soft);background:#fff}.logo-inline{height:26px;max-width:90px;object-fit:contain;vertical-align:middle;margin-right:8px;background:#fff;border:1px solid var(--border-soft);padding:1px}.logo-row{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.logo-preview{max-height:60px;max-width:180px;object-fit:contain;border:1px solid var(--border);background:#fff;padding:2px}table.grid td.nowrap,table.grid th.nowrap{white-space:nowrap}td.summary{min-width:320px;max-width:520px;color:#2b3440}.state{padding:18px;text-align:center;color:var(--muted);background:var(--panel);border:1px solid var(--border);border-top:none}.state.error{color:#8c1d18;background:#fdecea}.badge{display:inline-block;padding:2px 8px;border-radius:9px;color:#fff;font-size:10.5px;font-weight:700;letter-spacing:.4px;text-transform:uppercase;white-space:nowrap}.badge-blue{background:var(--st-blue)}.badge-green{background:var(--st-green)}.badge-red{background:var(--st-red)}.badge-grey{background:var(--st-grey)}.badge-amber{background:var(--st-amber)}.badge-slate{background:var(--st-slate)}.badge-indigo{background:var(--st-indigo)}.flag-human{display:inline-block;margin-left:6px;padding:1px 6px;border:1px solid var(--st-red);color:var(--st-red);border-radius:3px;font-size:10px;font-weight:700;white-space:nowrap}button,select,input[type=text],input[type=password],input[type=search]{font-family:inherit;font-size:12.5px}button{background:linear-gradient(#fbfcfd,#e6ebf0);border:1px solid #9aa6b2;padding:4px 12px;cursor:pointer;color:#1b1f23}button:hover:not(:disabled){background:linear-gradient(#fff,#dde5ed)}button:disabled{color:#97a1ab;cursor:not-allowed;background:#eef1f4}button.primary{background:linear-gradient(#2a5f96,var(--navy));border-color:var(--navy-dark);color:#fff;font-weight:600}button.primary:hover:not(:disabled){background:linear-gradient(#356fa9,#16406c)}button.go{padding:3px 10px;font-weight:700}input[type=text],input[type=password],input[type=search],select{border:1px solid #9aa6b2;padding:3px 5px;background:#fff}input:disabled,select:disabled,textarea:disabled{background:#f2f4f6;color:#4a5561}.field-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:6px 14px}.field{display:flex;flex-direction:column;gap:2px}.field label{font-size:11.5px;color:var(--muted)}.checks{display:flex;flex-wrap:wrap;gap:4px 16px}.checks label{display:flex;align-items:center;gap:5px;font-size:12.5px}fieldset.group{border:1px solid var(--border);margin:0 0 10px;padding:8px 10px 10px}fieldset.group>legend{font-weight:600;padding:0 6px;color:var(--navy)}.forward-cell{display:flex;align-items:center;gap:4px;white-space:nowrap}.forward-cell select{max-width:150px}.tag{display:inline-block;background:#e7edf4;border:1px solid #c2cedb;border-radius:3px;padding:0 5px;margin:0 3px 3px 0;font-size:11px;white-space:nowrap}.link{color:var(--navy);text-decoration:none;font-weight:600}.link:hover{text-decoration:underline}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:#dfe5eb;position:relative}.login-box{width:330px;background:var(--panel);border:1px solid var(--border);box-shadow:0 2px 10px #14385f26}.login-box .logo{background:var(--navy);color:#fff;text-align:center;padding:16px;letter-spacing:4px;font-size:22px;font-weight:700}.login-box .body{padding:16px;display:flex;flex-direction:column;gap:10px}.version-corner{position:absolute;right:12px;bottom:10px;color:#5b6672;font-size:11.5px}.ai-input{width:100%;font-family:Consolas,Courier New,monospace;font-size:12px;line-height:1.45;resize:vertical}.ai-value{font-size:12.5px;word-break:break-word}.ai-grid{align-items:start}.ai-grid .ai-json{max-height:170px;overflow:auto}.ai-json,.ai-draft{margin:0;white-space:pre-wrap;word-break:break-word;font-family:Consolas,Courier New,monospace;font-size:11.5px;background:#f6f8fa;border:1px solid var(--border);padding:6px 8px}.ai-draft{font-size:12.5px;line-height:1.5}.ai-list{margin:0;padding-left:18px;font-size:12.5px}.ai-list li{margin-bottom:3px}button.linkish{background:none;border:none;padding:0 2px;color:var(--navy);font-size:11.5px;text-decoration:underline;cursor:pointer}.approval-row{border:1px solid var(--border);border-left:3px solid var(--st-indigo);padding:8px 10px;margin-bottom:10px;background:#fbfcfd}.approval-row:last-child{margin-bottom:0}.approval-row .ai-draft{max-height:220px;overflow:auto;margin-top:6px}.two-column{display:grid;grid-template-columns:repeat(auto-fit,minmax(420px,1fr));gap:0 12px}.date-note{display:flex;gap:4px}.date-note input[type=date]{flex:0 0 auto}.date-note input[type=text]{flex:1 1 auto;min-width:0}.stop-row{display:flex;gap:6px;align-items:center;margin-bottom:5px}.stop-row input[type=date]{flex:0 0 auto}.stop-row input[type=text]{flex:1 1 0;min-width:0}.role-chip{margin-left:6px;padding:1px 6px;border-radius:9px;background:#ffffff2e;font-size:10px;text-transform:uppercase;letter-spacing:.4px}.damage-toggle{display:inline-flex;align-items:center;gap:6px;margin-left:auto;padding:3px 9px;border:1px solid var(--border);border-radius:4px;color:var(--st-red);font-weight:700;letter-spacing:.4px;white-space:nowrap}.damage-toggle.on{border-color:var(--st-red);border-width:2px;background:#fdecea}.damage-toggle input{accent-color:var(--st-red)}.damage-stamp{margin-left:8px;color:var(--muted);font-weight:400;letter-spacing:0}.damage-banner{display:flex;align-items:flex-start;gap:8px;margin:0 0 10px;padding:9px 12px;border:1px solid var(--st-red);border-left-width:4px;border-radius:4px;background:#fdecea;color:#7f1d1d}button.flag-human{font:inherit;cursor:pointer}.human-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000059;display:flex;align-items:center;justify-content:center;z-index:50}.human-modal{background:#fff;border:1px solid var(--border);border-radius:5px;padding:16px 18px;max-width:420px;box-shadow:0 8px 28px #00000040}.human-modal h3{margin:0 0 10px;font-size:14px;color:var(--navy)}.human-modal .human-reason{margin:0 0 12px;padding:8px 10px;border-left:3px solid var(--st-red);background:#fdecea}.human-triggers{margin:0 0 12px;padding-left:18px}.human-triggers li{margin-bottom:3px}.table-filters{margin-bottom:8px}.autocomplete{position:relative;display:flex;flex-direction:column;gap:2px;min-width:0}.autocomplete input{width:100%}.autocomplete-list{position:absolute;top:100%;left:0;right:0;z-index:30;margin:2px 0 0;padding:0;list-style:none;background:#fff;border:1px solid var(--border);border-radius:3px;box-shadow:0 6px 18px #0000002e;max-height:330px;overflow-y:auto}.autocomplete-list li button{display:block;width:100%;padding:4px 8px;border:0;background:none;text-align:left;font:inherit;cursor:pointer;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.autocomplete-list li button.highlighted,.autocomplete-list li button:hover{background:var(--header-bg)}.stop-row .stop-date{flex:0 0 7.5rem;max-width:7.5rem}.stop-row .stop-time{flex:0 0 11rem;max-width:11rem}.stop-row .stop-place{flex:1 1 auto;min-width:0}.analytics-panels .panel{min-width:0}.balance-bar{position:relative;height:8px;width:90px;background:var(--st-blue);border-radius:2px;overflow:hidden}.balance-bar .balance-out{display:block;height:100%;background:var(--st-amber)}.signal-push{color:var(--st-green);font-weight:700;white-space:nowrap}.signal-tight{color:var(--st-red);font-weight:700;white-space:nowrap}.signal-balanced{color:var(--muted);font-weight:700;white-space:nowrap}.totals-row{margin-top:4px}.totals-row td{background:var(--header-bg);font-weight:600}.confusion{border:1px solid var(--st-red);background:#fff;color:var(--st-red);font-weight:700;font-size:11px;letter-spacing:.4px;padding:1px 6px;cursor:pointer}.confusion:hover{background:var(--st-red);color:#fff}.confusion-cell{display:flex;align-items:center;gap:4px;white-space:nowrap}.confusion-cell input{width:160px}.badge-button{border:none;background:none;padding:0;cursor:pointer}.badge-button:focus-visible{outline:2px solid var(--navy);outline-offset:1px}.grid a{color:var(--navy);font-weight:600;text-decoration:none}.grid a:hover{text-decoration:underline}.grid a.badge,.grid a.badge:hover{color:#fff}.haulier-panel{margin-top:10px;border:1px solid var(--border);background:#f7f9fc;padding:8px}.haulier-panel h4{margin:0 0 6px;font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--navy)}.haulier-panel tr.needs-human td{background:#fff4f4}.haulier-thread{margin-top:8px;max-height:340px;overflow-y:auto}.mail{border:1px solid var(--border);background:#fff;padding:6px 8px;margin:6px 0}.mail-inbound{border-left:3px solid var(--st-blue);margin-right:40px}.mail-outbound{border-left:3px solid var(--st-slate);margin-left:40px}.mail-subject{font-weight:600;margin:2px 0}.mail-body{margin:0;white-space:pre-wrap;word-break:break-word;font-family:inherit;font-size:12px;color:var(--text)}.mode-on{color:var(--st-green);font-weight:700;letter-spacing:.4px}.mode-off{color:var(--st-amber);font-weight:700;letter-spacing:.4px}.approvals-banner{border:1px solid var(--border);border-left-width:4px;background:var(--panel);padding:6px 10px;margin-bottom:8px}.approvals-banner.mode-on{border-left-color:var(--st-green)}.approvals-banner.mode-off{border-left-color:var(--st-amber);background:#fff8ec}.approvals-banner a{margin-left:8px}.confirm-box{border:1px solid var(--st-amber);background:#fff8ec;padding:8px 10px;margin-top:6px}.confirm-box p{margin:0 0 6px}.preview-bar{display:flex;align-items:center;gap:2px;background:#e8edf3;border-bottom:1px solid var(--border);padding:4px 10px}.preview-bar .spacer{flex:1}.preview-bar-item{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border:1px solid transparent;border-radius:3px;text-decoration:none;color:#23303d;font-size:12px}.preview-bar-item:hover{background:#fff;border-color:var(--border)}.preview-bar-item.active{background:var(--panel);border-color:var(--border);font-weight:600;color:var(--navy)}.preview-count{min-width:16px;padding:0 4px;border-radius:8px;color:#fff;font-size:10px;font-weight:700;line-height:16px;text-align:center}.count-red{background:var(--st-red)}.count-blue{background:var(--st-blue)}.count-grey{background:var(--st-grey)}.preview-tag{padding:0 4px;border:1px solid #9aa6b2;border-radius:2px;color:#5b6672;font-size:9px;font-weight:700;letter-spacing:.5px}.preview-banner{background:#fff8ec;border:1px solid var(--st-amber);border-left-width:4px;padding:7px 10px;margin-bottom:10px;font-size:12px}.preview-page{margin:-12px -14px -28px;padding:12px 14px 0;display:flex;flex-direction:column;min-height:calc(100vh - 150px)}.esc-layout{display:flex;flex:1;border:1px solid var(--border);background:var(--panel);min-height:0}.esc-queue{width:380px;flex:0 0 380px;border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0}.esc-queue-head{padding:10px 12px;border-bottom:1px solid var(--border)}.esc-queue-head h2{margin:0;font-size:13px;color:var(--navy)}.esc-queue-head p{margin:2px 0 8px}.esc-chips{display:flex;gap:4px}.esc-chip{padding:2px 8px;border:1px solid #9aa6b2;background:#eef2f6;border-radius:10px;font-size:11px;cursor:pointer}.esc-chip.active{background:var(--navy);border-color:var(--navy-dark);color:#fff;font-weight:600}.esc-list{flex:1;overflow-y:auto;min-height:0}.esc-card{display:block;width:100%;text-align:left;background:none;border:none;border-bottom:1px solid var(--border-soft);border-left:3px solid transparent;padding:9px 12px;cursor:pointer;font:inherit;transition:opacity .3s ease,transform .3s ease}.esc-card:hover{background:var(--hover)}.esc-card.selected{border-left-color:var(--navy);background:#eaf2fb}.esc-card.leaving{opacity:0;transform:translate(-24px)}.esc-card-top{display:flex;justify-content:space-between;align-items:baseline;gap:6px}.esc-waited{font-size:11px;color:var(--muted);white-space:nowrap}.esc-waited.urgent{color:var(--st-red);font-weight:700}.esc-card-summary{margin:5px 0 3px;font-size:12px;color:#3b4652;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.esc-card-parties{margin:0;font-size:11px;color:var(--muted)}.esc-chip-tag{display:inline-block;margin-top:4px;padding:1px 7px;border-radius:3px;font-size:10px;font-weight:700;letter-spacing:.3px;color:#3b2f13}.chip-adr{background:#fdf3d5}.chip-margin{background:#fde5e3;color:#4a1f1c}.chip-noneu{background:#e0e7f2;color:#1c2d45}.esc-detail{flex:1;padding:12px 14px;overflow-y:auto;min-height:0}.esc-detail-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap}.esc-detail-head h2{margin:0 0 4px;font-size:15px;color:var(--navy)}.badge-forwarded{background:#6b3a7a;color:#fff}.badge-humanflag{background:#c9302c;color:#fff}.esc-handback{background:linear-gradient(#3f9c4a,#2e7d32);border-color:#256428;color:#fff;font-weight:600}.esc-handback:hover:not(:disabled){background:linear-gradient(#4aad56,#276e2b)}.esc-meta{display:flex;flex-wrap:wrap;gap:4px 26px;margin:10px 0;padding:8px 10px;background:var(--zebra);border:1px solid var(--border-soft)}.esc-meta dt{font-size:10px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted)}.esc-meta dd{margin:1px 0 0;font-size:12px;font-weight:600}.esc-why{background:#fdf3d5;border:1px solid #e0bd63;border-left-width:4px;padding:8px 10px;margin-bottom:12px}.esc-why strong{display:block;margin-bottom:3px;font-size:12px}.esc-why p{margin:0;font-size:12px}.esc-thread{display:flex;flex-direction:column;gap:8px}.esc-mail{border:1px solid var(--border-soft);border-left-width:3px;padding:7px 9px;background:#fff}.esc-mail-client{border-left-color:var(--st-grey)}.esc-mail-agent{border-left-color:var(--st-blue);background:#f5f8fc}.esc-mail-human{border-left-color:var(--st-green)}.esc-mail-subject{font-weight:600;font-size:12px;margin:3px 0}.esc-mail-body{margin:0;white-space:pre-wrap;word-break:break-word;font-family:inherit;font-size:12px}.esc-reply-foot{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:5px}.esc-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;min-height:240px;text-align:center}.esc-modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#141e2a73;display:flex;align-items:center;justify-content:center;z-index:50}.esc-modal{background:var(--panel);border:1px solid var(--navy-dark);box-shadow:0 6px 24px #00000040;padding:14px 16px;max-width:460px}.esc-modal h3{margin:0 0 8px;font-size:14px;color:var(--navy)}.esc-modal p{margin:0 0 8px;font-size:12px}.esc-modal-buttons{justify-content:flex-end;margin-top:10px}.esc-toast{position:fixed;right:16px;bottom:16px;background:#2e7d32;color:#fff;padding:9px 13px;border-radius:3px;box-shadow:0 3px 12px #00000040;font-size:12px;z-index:60}.esc-pause{background:linear-gradient(#f5c663,#e0a92e);border-color:#b8871c;color:#3b2f13;font-weight:600}.esc-pause:hover:not(:disabled){background:linear-gradient(#f8d07c,#d9a228)}.esc-stop{background:linear-gradient(#d4514c,#c9302c);border-color:#9c2521;color:#fff;font-weight:600}.esc-stop:hover:not(:disabled){background:linear-gradient(#dd5f5a,#b62a26)}.badge-paused{background:#b45309;color:#fff}.badge-stopped{background:#c9302c;color:#fff}.esc-card-state,.esc-card-chat{display:inline-block;margin:4px 0 0 6px;font-size:10px}.esc-card-chat{color:var(--st-blue);font-weight:600}.esc-chat{border:1px solid var(--st-blue);border-left-width:4px;background:#f5f8fc;padding:9px 11px;margin-bottom:12px}.esc-chat h3,.esc-thread-panel h3{margin:0;font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--navy)}.esc-chat-scope{margin:2px 0 6px}.esc-chat-lines{display:flex;flex-direction:column;gap:6px;margin-bottom:8px}.esc-chat-line{border:1px solid var(--border-soft);border-left-width:3px;background:#fff;padding:6px 8px}.esc-chat-line p{margin:2px 0 0;font-size:12px}.esc-chat-agent{border-left-color:var(--st-blue)}.esc-chat-you{border-left-color:var(--st-green)}.esc-chat textarea{width:100%;border:1px solid #9aa6b2;padding:5px 6px;font:inherit;font-size:12px}.esc-thread-panel{border-top:1px solid var(--border);padding-top:10px}.esc-thread-panel>p{margin:2px 0 6px}.esc-showmore{margin-top:6px;font-size:11px}.field-mark{display:inline-block;width:6px;height:6px;margin-left:5px;border-radius:50%;vertical-align:middle;border:.5px solid rgba(0,0,0,.25)}.mark-auto{background:var(--st-blue)}.mark-required{background:var(--st-green)}.mark-restricted{background:var(--st-red)}.mark-legend{display:flex;align-items:center;flex-wrap:wrap;gap:4px 14px;margin:0 0 10px;padding:5px 9px;background:var(--zebra);border:1px solid var(--border-soft);font-size:11px}.mark-legend-item{display:inline-flex;align-items:center;gap:2px;white-space:nowrap}.restricted-field input:disabled,.restricted-field select:disabled,input.restricted:disabled,select.restricted:disabled{background:#f4f1f1;border-color:#d8c9c9;color:#5b6672}.partner-warnings{margin:6px 0 0;padding:6px 9px;background:#fff8ec;border:1px solid var(--st-amber);border-left-width:4px;font-size:12px}.partner-warnings p{margin:0 0 3px}.partner-warnings p:last-child{margin-bottom:0}.partner-warnings strong{color:#8a4b08}